PRODUCT CARE

Every piece of Norwa Jewelry is made of 92.5% Sterling Silver with international standards and is Nickel free. The best way to clean your jewelry after every few uses is to use specially treated multi-layer cloths, which have one side to clean and remove tarnish and a second one to shine (e.g. silver wipes or silver polishing cloth). Other clothes are not recommended since the rubbing can wear away the finish.

To restore tarnished silver at home, brush and/ or rinse the jewelry carefully with lukewarm water mixed with a few drops of dish soap or mild soap. Then, gently pat dry to avoid oxidation and keep them in jewelry boxes or bags.

Tarnishing is not a manufacturing defect. Silver jewelry naturally tarnishes and can result from chemical reactions with moisture in your skin. We also recommend taking off jewelry when doing activities that lead to a lot of exposure to heat, water, or hard surfaces.

Please contact Customer Care at contact@norwajewelry.com for more information about repairs or further information.  

FEW FACTS ABOUT SILVER

The purity of the metal, for instance, determines how malleable the silver is and how quickly it will tarnish:  .950 sterling silver will bend more easily and tarnish more quickly than .925 sterling silver because of its increased purity, so extra caution should be used to take care of .950 silver jewelry. .925 means “Oxidized” is another term used to describe silver. For some works silversmiths intentionally allow parts of the jewelry to darken and oxidize, typically small details, to make them stand out more. This detailing can be lost, though, with excessive cleaning and polishing. So be sure to identify any purposefully oxidized silver bracelets, earrings, rings or necklaces you have and set them aside for separate cleaning.

PREVENTIVE CARE

WARE

You can avoid tarnish by wearing your jewelry often. The oils in your skin will “clean” the silver and keep it looking shiny.  

AVOID EXPOSURE

​Contact with household chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur (e.g., mayonnaise, eggs, mustard, onions, latex, wool), will cause corrosion and tarnish — so it’s a good idea to remove silver jewelry when doing household chores. Direct sunlight also causes silver to tarnish, so be sure to take off your silver jewelry before you go swimming and sunbathing.

Lotions, cosmetics, hair spray and hair products, and perfumes are also “enemies” of silver and will accelerate tarnishing. There’s a reason generations of women have been getting dressed with jewelry last, as a finishing touch!  

STORAGE

Storage: As exposure to air tarnishes it, storing silver in airtight plastic bags with anti-tarnish strips is a great preventative measure. Just make sure you don’t store multiple jewelry pieces in the same bag: silver is a soft metal, so the individual pieces can scratch each other. Link or chain bracelets should be kept unclasped or unhooked to prevent scratching as well. If you can’t use plastic bags, try to make sure that the storage area has low humidity. You can also place a piece of chalk, a packet of activated charcoal, or a container of silica gel in the storage area to minimize tarnish. 

POLISHING

Simply polishing your silver works well when the tarnishing is not too severe. It’s also the best method for cleaning oxidized silver, as you can stay away from the intentionally tarnished areas. Silver is soft and can become scratched easily. You can use a special silver cloth to polish your items, but a lint-free flannel, microfiber, or other soft nonabrasive cloth will do as well. Do not use paper towels or tissues to polish your jewelry as they contain fibers that can scratch the silver. 

When polishing, use long back-and-forth motions that mirror the grain of the silver. Do not rub in circles, as this will magnify any tiny scratches. Also, change to a different section of your cloth frequently to avoid placing tarnish back on the silver. You can use a Q-tip to get into small, detailed areas. Be careful with silver-plated items, as excessive polishing can remove the plating (depending on the thickness) and leave pieces worse than when they started. 

PROFESSIONAL CARE

If your pieces are heavily tarnished and you don’t have the time to clean them, take them to a professional silver cleaner. Very old, fragile, or valuable pieces should also be cleaned by a professional.

WHAT ABOUT COMMERCIAL SILVER CLEANERS?

Commercial silver polishes and dips are easy to find and use, but have several serious drawbacks. For one, the vapors from silver polish can cause damage and even be fatal if inhaled in an unventilated room. The powerful solvents in commercial silver cleaners may also require special hazardous waste disposal to avoid contaminating groundwater or causing other environmental harm. As if these health and environmental concerns weren’t enough, commercial silver cleaners can also actually harm your silver by removing the anti-tarnish coating and valuable patina. Even though cleaners might give a temporary shine, the pieces will tarnish much more quickly and have to be cleaned more frequently once you have broken down the surface. For oxidized pieces, silver polishing liquids and silver dips are strongly not recommended for jewelry cleaning as they can destroy the oxidized details.  

HOMEMADE SILVER CLEANERS

For cases when the polishing cloth isn’t enough to remove tarnish, you can make your own economically- and environmentally-friendly silver cleaner using ingredients from your kitchen. It should be noted, however, that silver cleaners are not for all types of silver jewelry. You should not, for instance, ever immerse jewelry adorned with pearls or opaque gemstones. And remember, do not use silver cleaners on your oxidized jewelry — stick to the polishing cloth instead. 

After using any cleaner, be sure to thoroughly rinse your silver with running water or a clean, damp cloth. This is especially important for detailed or etched items, since polish can stick in small crevices and harden. After, dry the pieces with a microfiber cloth to prevent white water spot stains from forming. Soap and water: Warm water and a mild, ammonia- and phosphate-free dishwashing soap should be your first line of defense if the polishing cloth fails to remove tarnish. Soap and water should also be used to clean your pieces before using any of other methods as this is the safest and easiest way. If your pieces have very stubborn tarnish, please consult us for other treatments to get them looking shiny again

FOR BLACK OXIDIZED (BLACKEN) SILVER PRODUCTS

Black oxidized is a chemical (sulfides) surface treatment that gives the top layer of metal particles the blackened color. The finish can be worn off over time depending on the product care and frequency of usage.

Avoid cleaning solutions, including silver polishing. Merely rinse it with cool water and buff dry with a clean lint-free cloth.

The good news is that we can restore the oxidized finish very easily. Simply contact us for re-blackening service at no charge or see your local jeweler for a quick touch up.

 

Well-cared-for silver jewelry can give you many years of pleasure and enjoyment and even become family heirlooms. And, of course, silver is valuable. So don’t wait until tarnish has become so bad that you forget about your silver treasures or even get rid of them. Give your jewelry a fresh start today! Now, you’ll leave ready to start wearing Norwa’s fabulous silver pieces again with all its shine!