Shipping & Returns

DELIVERY INFORMATION

Once we have received your payment, your order will be processed. Order process usually takes 1 - 14 working days subject to stock availability. Please note that estimated delivery times do not include order-processing times. Once your order has shipped, you will receive a Shipment Confirmation email that contains your tracking number, if available. You can check the status of your delivery at anytime through tracking page of the respective couriers. 

 

THAI DOMESTIC SHIPPING

STANDARD 		 

Arrives in 3–7 business days - Free

​THAI POST Shipping* is available for orders with delivery addresses within Thailand.
EMS / KERRY 		 

Arrives in 2–5 business days - THB 50

​GET FREE SHIPPING WHEN SPEND ON THB 3000+ PER ORDER or AVAILABLE PROMOS

PICK UP / MESSENGER

Pick up day is subject to stock availability

​By appointment

​Please wait for notification before picking up your order. Your order confirmation and ID will be needed for pickup.

 

INTERNATIONAL SHIPPING

STANDARD

Arrives in 7 - 20 business days 

Price Range
 Shipping Fee
$0 - $70 $7.5

$71 - $100

 $5

Over $100

 FREE

 

EXPRESS

Arrives in 3 - 7 business days

Price Range
Shipping Fee

$0 - $70
$15
$71 - $100
$10
$101 - $150
$5
Over $150
FREE

 

TAXES & DUTIES

All applicable custom fees, taxes and duties are the sole responsibility of the customer, and will be charged on top of the delivery charges once the parcel has reached  the destination country. Please note that costs are subject to weight and distance. 

International orders may be subject to import duties and/or taxes, which are levied once your package reached your country. Your order is shipped on a DDU (Delivery Duty Unpaid) Basic, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties. If you have any questions related to customs charges, please contact your local customs office. 

OTHER

Faster delivery and other services may be available for an additional charge. Please contact us at contact@norwajewelry.com or Official LINE ID: @norwajewelry for any inquiry. 

SHIPPING POLICY

Our online deliveries require the signature of an adult over the age of 18 upon delivery. To ensure the secure delivery of your order, we do not ship orders to Post Offices (P.O.) Boxes.

Orders will be delivered to the address provided in your order for delivery. It is the customer’s responsibility to ensure that the delivery address is correct and accurate. We will not be able to modify orders once the parcel(s) has been dispatched. If your order is returned to us because the courier or postal service could not complete the delivery for whatever reasons, then you will be responsible for the repeat delivery costs. Norwa Jewelry is not responsible for direct or indirect losses which occur and which are not foreseeable by you and us, including but not limited to: loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings. We are not responsible for any delay in, or failure of, performance of our obligations under these terms arising from any cause beyond our reasonable control including any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion, failure in information technology or telecommunications services, failure of a third party (including failure to supply data) and industrial action.

ACCEPTABLE PAYMENT METHODS

Norwa Jewelry accepts Paypal, Credit and Debit card payments. Bank transfer is accepted for orders made in Thailand (Please email/ text us). Orders can be made on our website (recommended), Facebook messenger, and Line Chat application. 

SHIPPING METHODS

You will receive updates regarding the status of your order at the email address provided upon your time of purchase. Once the order is shipped, you will receive an email with tracking number(s) which you can use to track your shipping status with the respective logistics company. Please allow 1 – 3 business days to process and ship your order, pending inventory availability. Delivery estimate is depended on the country of delivery. We do not ship on the weekends or US holidays.

RETURNS & REFUNDS

We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase within 5 days after receiving your order, please let us know and we will consider our best solutions for you. We will also gladly offer an exchange in the form of a Norwa merchandise credit.

Norwa Jewelry is not responsible for return shipping fees and related costs. We may charge additional handling fees before issuing refunds. We may also offer returnless resolutions. This occurs when we issue a refund or replacement and let the buyer keep the product. For more information, please contact us directly. Any packaging, shipping or handling charges are non-refundable. All duties and taxes paid are nonrefundable. The returned product(s) must be unworn and in the original packaging.

It usually takes 7-15 business days for the refund to be posted on your account. If you have any questions please contact us via and we will do our best to help you.