Shipping & Returns
Once we have received your payment, your order will be processed. Order process usually takes 1 - 14 working days subject to stock availability. Please note that estimated delivery times do not include order-processing times. Once your order has shipped, you will receive a Shipment Confirmation email that contains your tracking number, if available. You can check the status of your delivery at anytime through tracking page of the respective couriers.
THAI DOMESTIC SHIPPING
Arrives in 3–7 business days - Free
THAI POST Shipping* is available for orders with delivery addresses within Thailand.
|EMS / KERRY||
Arrives in 2–5 business days - THB 50
GET FREE SHIPPING WHEN SPEND ON THB 3000+ PER ORDER or AVAILABLE PROMOS
PICK UP / MESSENGER
Pick up day is subject to stock availability
Please wait for notification before picking up your order. Your order confirmation and ID will be needed for pickup.
Arrives in 7 - 20 business days
Arrives in 3 - 7 business days
TAXES & DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer, and will be charged on top of the delivery charges once the parcel has reached the destination country. Please note that costs are subject to weight and distance.
International orders may be subject to import duties and/or taxes, which are levied once your package reached your country. Your order is shipped on a DDU (Delivery Duty Unpaid) Basic, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties. If you have any questions related to customs charges, please contact your local customs office.
Faster delivery and other services may be available for an additional charge. Please contact us at firstname.lastname@example.org or Official LINE ID: @norwajewelry for any inquiry.
Our online deliveries require the signature of an adult over the age of 18 upon delivery. To ensure the secure delivery of your order, we do not ship orders to Post Offices (P.O.) Boxes.
ACCEPTABLE PAYMENT METHODS
Norwa Jewelry accepts Paypal, Credit and Debit card payments. Bank transfer is accepted for orders made in Thailand (Please email/ text us). Orders can be made on our website (recommended), Facebook messenger, and Line Chat application.
You will receive updates regarding the status of your order at the email address provided upon your time of purchase. Once the order is shipped, you will receive an email with tracking number(s) which you can use to track your shipping status with the respective logistics company. Please allow 1 – 3 business days to process and ship your order, pending inventory availability. Delivery estimate is depended on the country of delivery. We do not ship on the weekends or US holidays.
RETURNS & REFUNDS
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase within 5 days after receiving your order, please let us know and we will consider our best solutions for you. We will also gladly offer an exchange in the form of a Norwa merchandise credit.
Norwa Jewelry is not responsible for return shipping fees and related costs. We may charge additional handling fees before issuing refunds. We may also offer returnless resolutions. This occurs when we issue a refund or replacement and let the buyer keep the product. For more information, please contact us directly. Any packaging, shipping or handling charges are non-refundable. All duties and taxes paid are nonrefundable. The returned product(s) must be unworn and in the original packaging.
It usually takes 7-15 business days for the refund to be posted on your account. If you have any questions please contact us via and we will do our best to help you.