DELIVERY INFORMATION
Once we have received your payment, your order will be processed. Order process usually takes 1 - 14 working days subject to stock availability. Please note that estimated delivery times do not include order-processing times. Once your order has shipped, you will receive a Shipment Confirmation email that contains your tracking number, if available. You can check the status of your delivery at anytime through tracking page of the respective couriers.
THAI DOMESTIC SHIPPING
| STANDARD |
Arrives in 3–7 business days - Free THAI POST Shipping* is available for orders with delivery addresses within Thailand. |
| EMS / KERRY |
Arrives in 2–5 business days - THB 50 GET FREE SHIPPING WHEN SPEND ON THB 3000+ PER ORDER or AVAILABLE PROMOS |
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PICK UP / MESSENGER |
Pick up day is subject to stock availability By appointment Please wait for notification before picking up your order. Your order confirmation and ID will be needed for pickup. |
INTERNATIONAL SHIPPING
|
STANDARD |
Arrives in 7 - 20 business days
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EXPRESS |
Arrives in 3 - 7 business days
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TAXES & DUTIES
All applicable custom fees, taxes and duties are the sole responsibility of the customer, and will be charged on top of the delivery charges once the parcel has reached the destination country. Please note that costs are subject to weight and distance.
International orders may be subject to import duties and/or taxes, which are levied once your package reached your country. Your order is shipped on a DDU (Delivery Duty Unpaid) Basic, meaning the price displayed at checkout is exclusive of all taxes and duties. We are unable to calculate the amount of duties and taxes your package that will incur as these charges are imposed directly by your local customs. The international carrier may invoice you for the local taxes and duties. If you have any questions related to customs charges, please contact your local customs office.
OTHER
Faster delivery and other services may be available for an additional charge. Please contact us at contact@norwajewelry.com or Official LINE ID: @norwajewelry for any inquiry.
SHIPPING POLICY
Our online deliveries require the signature of an adult over the age of 18 upon delivery. To ensure the secure delivery of your order, we do not ship orders to Post Offices (P.O.) Boxes.
ACCEPTABLE PAYMENT METHODS
Norwa Jewelry accepts Paypal, Credit and Debit card payments. Bank transfer is accepted for orders made in Thailand (Please email/ text us). Orders can be made on our website (recommended), Facebook messenger, and Line Chat application.
SHIPPING METHODS
You will receive updates regarding the status of your order at the email address provided upon your time of purchase. Once the order is shipped, you will receive an email with tracking number(s) which you can use to track your shipping status with the respective logistics company. Please allow 1 – 3 business days to process and ship your order, pending inventory availability. Delivery estimate is depended on the country of delivery. We do not ship on the weekends or US holidays.
RETURNS & REFUNDS
We want you to be completely happy with your purchase. If for any reason you are not satisfied with your purchase within 5 days after receiving your order, please let us know and we will consider our best solutions for you. We will also gladly offer an exchange in the form of a Norwa merchandise credit.
Norwa Jewelry is not responsible for return shipping fees and related costs. We may charge additional handling fees before issuing refunds. We may also offer returnless resolutions. This occurs when we issue a refund or replacement and let the buyer keep the product. For more information, please contact us directly. Any packaging, shipping or handling charges are non-refundable. All duties and taxes paid are nonrefundable. The returned product(s) must be unworn and in the original packaging.
It usually takes 7-15 business days for the refund to be posted on your account. If you have any questions please contact us via and we will do our best to help you.
PRODUCT CARE
Every piece of Norwa Jewelry is made of 92.5% Sterling Silver with international standards and is Nickel free. The best way to clean your jewelry after every few uses is to use specially treated multi-layer cloths, which have one side to clean and remove tarnish and a second one to shine (e.g. silver wipes or silver polishing cloth). Other clothes are not recommended since the rubbing can wear away the finish.
To restore tarnished silver at home, brush and/ or rinse the jewelry carefully with lukewarm water mixed with a few drops of dish soap or mild soap. Then, gently pat dry to avoid oxidation and keep them in jewelry boxes or bags.
Tarnishing is not a manufacturing defect. Silver jewelry naturally tarnishes and can result from chemical reactions with moisture in your skin. We also recommend taking off jewelry when doing activities that lead to a lot of exposure to heat, water, or hard surfaces.
Please contact Customer Care at contact@norwajewelry.com for more information about repairs or further information.
FEW FACTS ABOUT SILVER
The purity of the metal, for instance, determines how malleable the silver is and how quickly it will tarnish: .950 sterling silver will bend more easily and tarnish more quickly than .925 sterling silver because of its increased purity, so extra caution should be used to take care of .950 silver jewelry. .925 means “Oxidized” is another term used to describe silver. For some works silversmiths intentionally allow parts of the jewelry to darken and oxidize, typically small details, to make them stand out more. This detailing can be lost, though, with excessive cleaning and polishing. So be sure to identify any purposefully oxidized silver bracelets, earrings, rings or necklaces you have and set them aside for separate cleaning.
PREVENTIVE CARE
WARE
You can avoid tarnish by wearing your jewelry often. The oils in your skin will “clean” the silver and keep it looking shiny.
AVOID EXPOSURE
Contact with household chemicals, perspiration, rubber, chlorinated water, or any substances which contain sulfur (e.g., mayonnaise, eggs, mustard, onions, latex, wool), will cause corrosion and tarnish — so it’s a good idea to remove silver jewelry when doing household chores. Direct sunlight also causes silver to tarnish, so be sure to take off your silver jewelry before you go swimming and sunbathing.
Lotions, cosmetics, hair spray and hair products, and perfumes are also “enemies” of silver and will accelerate tarnishing. There’s a reason generations of women have been getting dressed with jewelry last, as a finishing touch!
STORAGE
Storage: As exposure to air tarnishes it, storing silver in airtight plastic bags with anti-tarnish strips is a great preventative measure. Just make sure you don’t store multiple jewelry pieces in the same bag: silver is a soft metal, so the individual pieces can scratch each other. Link or chain bracelets should be kept unclasped or unhooked to prevent scratching as well. If you can’t use plastic bags, try to make sure that the storage area has low humidity. You can also place a piece of chalk, a packet of activated charcoal, or a container of silica gel in the storage area to minimize tarnish.
POLISHING
When polishing, use long back-and-forth motions that mirror the grain of the silver. Do not rub in circles, as this will magnify any tiny scratches. Also, change to a different section of your cloth frequently to avoid placing tarnish back on the silver. You can use a Q-tip to get into small, detailed areas. Be careful with silver-plated items, as excessive polishing can remove the plating (depending on the thickness) and leave pieces worse than when they started.
PROFESSIONAL CARE
WHAT ABOUT COMMERCIAL SILVER CLEANERS?
HOMEMADE SILVER CLEANERS
After using any cleaner, be sure to thoroughly rinse your silver with running water or a clean, damp cloth. This is especially important for detailed or etched items, since polish can stick in small crevices and harden. After, dry the pieces with a microfiber cloth to prevent white water spot stains from forming. Soap and water: Warm water and a mild, ammonia- and phosphate-free dishwashing soap should be your first line of defense if the polishing cloth fails to remove tarnish. Soap and water should also be used to clean your pieces before using any of other methods as this is the safest and easiest way. If your pieces have very stubborn tarnish, please consult us for other treatments to get them looking shiny again
FOR BLACK OXIDIZED (BLACKEN) SILVER PRODUCTS
Black oxidized is a chemical (sulfides) surface treatment that gives the top layer of metal particles the blackened color. The finish can be worn off over time depending on the product care and frequency of usage.
Avoid cleaning solutions, including silver polishing. Merely rinse it with cool water and buff dry with a clean lint-free cloth.
The good news is that we can restore the oxidized finish very easily. Simply contact us for re-blackening service at no charge or see your local jeweler for a quick touch up.
Well-cared-for silver jewelry can give you many years of pleasure and enjoyment and even become family heirlooms. And, of course, silver is valuable. So don’t wait until tarnish has become so bad that you forget about your silver treasures or even get rid of them. Give your jewelry a fresh start today! Now, you’ll leave ready to start wearing Norwa’s fabulous silver pieces again with all its shine!